Shipment and Returns

This shipment, returns, and refund policy applies to all customers purchasing, hiring, or servicing surveying equipment, including but not limited to Robotic Total Station, GNSS/GPS Systems, 3D Laser Scanner, GPR Systems, XRF Analyzers, Laser Level Surveying, Testing Equipment, Thermal Imaging, DRONE UAV UAS Systems and associated accessories.

Shipment Policy

Order Processing & Dispatch
•    Orders are processed upon receipt of full cleared payment (sales) or executed hire/service agreement (rental or repairs).
•    Standard processing time: 1–3 business days, unless calibration, configuration, or inspection is required.
•    Special/custom orders may require additional lead time; customers will be notified prior to confirmation.

Packaging & Handling
•    All equipment is professionally packed, using protective materials suitable for delicate optical and electronic components.
•    Where applicable, equipment is shipped in its manufacturer’s original case or a protective transit case.

Shipping Methods & Charges
•    Shipments are made via trusted carriers (e.g., DHL, FedEx, UPS, TNT, or equivalent).
•    Standard, expedited, and insured options are available at checkout or quotation stage.
•    Shipping charges are based on weight, dimensions, destination, and insurance.

Delivery Timelines
•    Domestic shipping: typically 2–7 business days.
•    International shipping: typically 7–21 business days, subject to customs clearance.
•    We are not liable for carrier delays, natural events, or customs hold-ups.

Risk of Loss & Title
•    For sales: We take responsibility for risk of loss transfers until the package reach destination
•    For hire/rental: Risk remains with us from delivery until safe delivery to the project field address
•    Customers are encouraged to request insured shipping

Return Policy

If you have a concern with a product purchased from us please contact us immediately. We will work hard to ensure your complete satisfaction. Please return with original packaging materials, sales receipt or packing list, warrantee/registration cards and instruction manuals. Items returned with an original receipt within 30 days will issue a full refund towards the original form payment.